Acceptable Use Policy

Last Updated: October 12, 2026 · Entity: YM PROPERTYPATH - SMC LTD

This Acceptable Use Policy (“AUP”) governs use of YM PROPERTYPATH - SMC LTD products and services. By using Patriy, you agree to this AUP in addition to our Terms of Service.

1. Purpose

Patriy is built for legitimate business customer engagement: sales, support, marketing, and operations across messaging channels. This AUP protects customers, end users, partners, and the platform.

2. Permitted Use

• Automating legitimate customer service and sales conversations
• Managing leads and pipelines in the Patriy CRM
• Integrating approved channels (Email, Telegram, web chat, X, APIs - plus WhatsApp, Instagram and Messenger as Meta reviews complete) under each channel’s own terms
• Training AI agents with your own lawful knowledge base and brand voice

3. Prohibited Activities

You may not use Patriy to:

• Send spam, unsolicited bulk messages, or content that violates anti-spam / telecom laws
• Phish, scam, social-engineer, or impersonate people or brands without authorization
• Distribute malware, ransomware, or harmful code
• Harass, threaten, exploit, or abuse individuals (including minors)
• Process illegal content, facilitate fraud, or violate export / sanctions rules
• Infringe intellectual property, privacy, or publicity rights
• Attempt to reverse engineer, overload, or attack the Service
• Bypass plan limits, security controls, or authentication
• Use AI outputs for automated high-risk decisions without human oversight where law requires it
• Collect or process special-category / sensitive data unless you have a lawful basis and appropriate safeguards

4. Channel & Platform Rules

You must comply with Meta, WhatsApp, Telegram, X, Google, Microsoft, and other platform policies. Violations of channel provider terms that result in account bans or fines are your responsibility.

5. AI-Specific Rules

• Do not instruct agents to claim they are human when regulations require disclosure
• Do not use Patriy to generate deceptive deepfakes or manipulated media for fraud
• Provide accurate knowledge-base content; you remain responsible for answers your agents give
• See our AI Usage / Responsible AI Policy

6. Enforcement

We may investigate suspected violations, suspend or terminate accounts, remove content, and report unlawful activity to authorities. We may act without prior notice when needed to protect the Service or others.

7. Reporting Abuse

Report abuse to hello@patriy.com or via Contact Us.