Terms of Service

Last Updated: October 12, 2026 · Entity: YM PROPERTYPATH - SMC LTD.

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Patriy platform and related services provided by YM PROPERTYPATH - SMC LTD. ("Patriy", "we", "us", or "our").

Patriy provides cloud-based business software, including AI-powered customer communication, CRM, sales automation, customer support, booking, analytics and workflow automation features.

By creating an account or subscribing to a Patriy plan, you agree to these Terms. If you do not agree, do not use the Service.

Patriy is a software provider. Certain features may integrate with third-party communication, payment, AI and other technology providers. Your use of those third-party services may also be subject to their respective terms and policies.

2. Description of Service

YM PROPERTYPATH - SMC LTD operates Patriy, the AI Customer Operating System that helps businesses manage conversations, CRM, sales, support, bookings and automation from a single intelligent workspace.

3. User Accounts

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. Notify us immediately of any unauthorized use.

4. Subscription and Payment

5. Cancellation and Termination

You may cancel your subscription at any time through your dashboard. Cancellation takes effect at the end of the current billing cycle. Patriy reserves the right to suspend or terminate your account for violation of these Terms.

6. Acceptable Use

You agree not to use the Service to:

7. Intellectual Property

All content, features, and functionality of Patriy are owned by Patriy or its licensors and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service during your subscription.

8. User Content and Data

By uploading or submitting content (including knowledge bases, customer conversations, and CRM data), you grant YM PROPERTYPATH - SMC LTD a worldwide, non-exclusive, royalty-free license to use, host, store, and process such content solely to provide and operate the Service. Any use of content to improve AI models is governed separately by our AI Policy and requires your consent where applicable.

9. AI-Generated Content

AI responses generated by Patriy are provided "as is". You are responsible for reviewing and approving content before sending it to customers. Patriy is not liable for inaccuracies or inappropriate AI-generated responses.

10. Data Privacy and Security

Your use of the Service is also governed by our Privacy Policy. We implement industry-leading security measures to protect your data.

11. Service Level Agreement (SLA)

Enterprise customers receive a 99.9% uptime guarantee. Credits may be issued for significant downtime as defined in the Enterprise agreement.

12. Limitation of Liability

To the fullest extent permitted by law, Patriy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.

13. Governing Law

These Terms are governed by the laws of the Republic of Uganda. Any disputes shall be resolved exclusively in the courts of Kampala, Uganda.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notice. Continued use of the Service after changes constitutes acceptance of the new Terms.

15. Contact Us

All communications regarding legal, Terms of service, or general matters should please contact us at: