Frequently Asked Questions
What is Patriy, Mission Control, Maya (AI CCO), Patriy Pay, pricing, X Growth Studio, and security all in one product story.
Last updated: 14 July 2026 · Official facts: AI Answers · llms.txt
Product & setup
What problems does Patriy solve?
Organizations often struggle with disconnected communication channels, delayed customer responses, fragmented customer data, and multiple systems that don't work together. Patriy eliminates these challenges by unifying customer conversations, AI automation, CRM, payments, analytics, and growth tools in a single AI Customer Operating System helping businesses respond faster, operate smarter, and grow more efficiently.
What is Patriy in one sentence?
Patriy is an AI customer operating system for businesses that connects conversations, customers, sales, bookings, payments and growth — Maya is the intelligence that makes it smarter.
What languages does Maya speak?
Maya holds customer conversations in 88 languages — including English, Spanish, French, Portuguese, Arabic, Swahili, Hindi and Mandarin — and switches mid-conversation when your customer does. You brief Maya once, in your own language; she answers each customer in theirs.
Voice replies are available in a growing set of languages and currently work best in English, Spanish, French and Portuguese. Text conversations carry the full 88.
Does Patriy have a built-in CRM?
Yes. Conversations from every channel create or update contacts. Starter includes basic CRM. Growth and Enterprise include the full visual pipeline, deal tracking, and AI lead scoring. You do not need HubSpot or Salesforce to start, though you can export data when needed.
How long does setup take?
You can be live in under 10 minutes: subscribe, connect channels, add knowledge base or past chats, and go live with 24/7 AI.
Can customers book meetings in chat?
Smart Booking lets customers book meetings inside chat, with confirmations and reminders. Included on Starter, Growth, and Enterprise.
Does Patriy recover abandoned carts and shipping questions?
Yes. Abandoned cart recovery and order/shipping FAQs (e.g. “Where is my package?”) work on WhatsApp and Email on Starter, Growth, Enterprise, and Pay-As-You-Go. Patriy is software, not a courier and serves merchants globally.
Pricing & plans
How much does Patriy cost?
Starter: $19/mo — 2,000 conversations. WhatsApp (new connections paused) + Email, basic AI, basic CRM.
Growth (Early Bird): $29/mo locked for life (first 1,000 customers; standard $49/mo). 12,000 conversations. All available channels + full X Growth Studio + AI lead scoring.
Smart Enterprise: from $150/mo or custom via Enterprise Builder — unlimited conversations, SLA options.
Pay-As-You-Go: $0.20 per conversation after your 100 included conversations (not a fourth subscription card).
Full details: pricing.html.
Is there a free trial?
No free trials. Start immediately on Starter ($19/mo). Upgrade anytime. All standard subscriptions include a 14-day money-back guarantee (the Early Bird $348 first-year payment is non-refundable except where required by law).
What is the Early Bird / Pioneer offer?
The first 1,000 Growth customers can lock $29/mo for life (standard Growth is $49/mo). The Early Bird path can include paying $348 upfront for year one, then $29/mo continues. See Patriy Pioneers.
Which plan do I need for Instagram, Telegram, or X Studio?
Growth or Enterprise for Instagram DMs, Telegram bots, and full X Growth Studio (Beta). Starter is WhatsApp + Email (limited X). Enterprise adds unlimited volume, SLA, and dedicated support options.
Channels & X/Twitter integration
How does X/Twitter integration work?
Patriy’s X Growth Studio connects your X (Twitter) presence so you can grow and engage from the same workspace as WhatsApp and Email.
- Content: AI-assisted viral threads and carousels
- Engagement: smart replies aligned with your brand
- Scheduling: auto-schedule posts from the dashboard
- Analytics: impressions, engagement rate, reply/quote rates, audience quality, 30-day follower growth
Plans: full X Growth Studio on Growth and Enterprise. Starter and Pay-As-You-Go include limited X features only.
Connect X after subscribe from the dashboard. OAuth and channel setup are guided in-product. For API automation, see API Documentation.
Which messaging channels does Patriy support?
WhatsApp (new connections paused) + Email on all plans. Instagram DMs and Telegram on Growth and Enterprise. X Growth Studio full features on Growth and Enterprise. Everything syncs to the built-in CRM.
Is WhatsApp Business included?
WhatsApp AI is included on every plan: instant replies, lead capture, abandoned cart recovery, order tracking, and conversations in 88 languages. Messages flow into your CRM pipeline. Note: new WhatsApp connections are currently paused while Meta completes a platform review — see live channel status.
Lead scoring details
How does AI lead scoring work?
AI Lead Scoring automatically ranks prospects so your team spends time on buyers who are ready to convert, not every casual chat.
- Signals used: conversation intent (buying language, urgency), engagement depth, channel source, and follow-up readiness
- Routing: hot leads surface in the pipeline and can be handed to sales; warm leads get automated nurture
- CRM sync: scores and history stay attached to the contact across WhatsApp, Instagram, Email, Telegram, and X
- Booking: high-intent leads can book meetings in chat via Smart Booking
Plan access: full AI lead scoring on Growth and Enterprise. Starter includes basic CRM (contacts and history) without full scoring automation.
Result teams care about: fewer missed chats and more qualified conversations — scoring plus multi-channel reply coverage helps your team focus on the conversations most likely to convert.
Do I need a separate CRM for lead scoring?
No. Scoring and pipeline live in the built-in Patriy CRM on Growth and Enterprise. Export or integrate when you outgrow a single workspace.
Security & enterprise
How secure is my data?
Patriy is GDPR compliant, uses encryption, and runs regular security practices. ISO 27001 is on the 2026 roadmap. Enterprise plans can include 99.9% uptime SLA. Details: Security Center.
Do you offer API documentation and SLA?
Yes. See API Documentation for REST automations. Smart Enterprise includes SLA and dedicated support options; configure seats and security in the Enterprise Builder.
Is there a mobile app?
Patriy runs on the web today, with iOS and Android apps on the roadmap. Use the same product experience across devices after subscribe.
Referrals & partners
How does the Referral / Viral Signup program work?
Share your unique link. Every signup shows as $1 pending for you - it becomes real money in your wallet the moment that referral activates a Growth or Enterprise plan. For the $1,000 prize, referrals must upgrade to Growth or Enterprise and start using Patriy. Hit 10,000 active referrals = $1,000 cash.
What counts as an "active" referral for the $1,000 cashout?
An active referral is someone on Growth or Enterprise who has sent a message or received a customer conversation through Patriy. Starter-only signups do not count toward the 10,000 goal.
What happens when someone signs up with my link?
You get an instant signup notification and bonus credits in your dashboard. Raw signups are tracked separately they count toward your 10,000 goal once they upgrade to Growth or Enterprise and actually use Patriy.
How does the 10% Recurring Partner program work?
Approved partners earn 10% of recurring subscription revenue from the users they refer, every month they stay. This is separate from the main 10,000 active referrals game. Most users focus on the viral signup program. See Partner Program.
How do I talk to Maya or get help?
Try the interactive demo with Maya on the homepage. For sales: contact or WhatsApp. Support levels: email on Starter, priority on Growth, 24/7 + dedicated manager options on Enterprise.
Still have questions?
Start on Pay-As-You-Go with your first 100 conversations included — or talk to Maya in the live demo.