Live-chat widgets give your website a window and wait for your team to stand behind it. WhatsApp CRMs give your team a tidier inbox to work through. Patriy is a different thing: Maya, an AI employee, does the answering — on your website, your chat page, your email and your messaging channels — qualifies the customer, books the appointment, and files everything on the customer’s record in the built-in CRM.
This page compares the three honestly, including where the other tools are the right choice. We would rather lose you to the right tool than win you with a bent table.
| Patriy | Live-chat widgets | |
|---|---|---|
| Who answers | Maya answers first — in seconds, at 3pm and at 3am | Your team answers. The widget is a window; a person has to sit behind it |
| When nobody is at the desk | Maya keeps answering, qualifying and booking | The conversation waits for an agent — or goes unanswered |
| The AI | The AI is the product. Maya is trained on your business and included in every plan | An add-on or a separate product line (JivoChat’s chatbot add-on, tawk.to’s AI Assist, Tidio’s Lyro) with its own price or meter |
| Languages | Conversations in 88 languages, switching mid-conversation when your customer does. Voice replies in a growing set of languages | Translation and language features vary by vendor and plan |
| How you pay | Per conversation: 100 free to start, then $0.20 each — or a plan from $19/mo. No seat fees, ever | Per agent (JivoChat), per-property add-ons (tawk.to), or per conversation with the AI metered separately (Tidio) |
| The CRM | Built in. Every conversation lands on a customer record; lead scoring on Growth | A contact list at best. A real CRM usually means another tool and another bill |
| Voice | Customers can talk to Maya by voice, not just type | Voice and video are typically a paid add-on, or not offered |
| Channels | Website widget, hosted chat page, email, Telegram today; WhatsApp rolling out as Meta clears our review; Instagram and Messenger in development | Website-first; messaging channels and depths vary by vendor |
| Patriy | WhatsApp-first CRMs | |
|---|---|---|
| Starting point | One workspace for every channel your customers use | Built around WhatsApp; other channels come second, if at all |
| Who does the work | Maya answers, qualifies, books and updates the record | Your team works a shared inbox queue, faster |
| Getting started | 100 free conversations, no card required | Typically per-user or per-number pricing, often after a sales call |
| Your customers’ money | Bookings and payments are arranged in the conversation; payments settle to your own account (see Patriy for Property) | Varies by tool and payment partner |
| Languages | Conversations in 88 languages | Varies; rarely the headline feature |
A single-channel booking bot does one job on one page: it takes a booking. Maya does the answering first, then qualifies, books, and files everything on the customer record in the built-in CRM, on all available channels, in 88 languages.
Where booking bots win, honestly: if you need only one booking form on one page and nothing else, a simple bot is cheaper and faster to set up. Choose Patriy when the problem is that nobody is there to answer - nights, weekends, the hours in between - and you want the booking done, not delivered to an inbox.
Bring your customer list as a CSV, put Maya on your website, and run both tools side by side until you are sure. Your 100 free conversations are the trial: real customers, real questions, no card.
Start with 100 free conversations → See pricing
Comparison prepared October 2026 from each vendor’s public pages. Plans and prices change without asking us; we re-check this page regularly and correct it when the facts move. If you spot an error, tell us at hello@patriy.com and we will fix it.