Your store, answered - order, cart, and support in one chat.
Shoppers ask where their order is, whether something is in stock, and whether they should buy, often after hours. Maya answers, recovers carts, and follows up.
The problem
An unanswered order question becomes a refund request, and an abandoned cart with no follow-up is a sale that went cold.
What Maya does here
- Answer order-status and product questions from your approved information and any connected workflow.
- Recover abandoned carts with a follow-up in conversation, and reactivate past customers, with consent and opt-out.
- Handle support questions and log them on the customer record, so your team never asks a shopper to repeat themselves.
Example
Sample: Where is my order? Maya gives the status from the connected workflow, or hands over to your team with the order details already on the record.
What Maya does not do
Maya is not a checkout replacement and does not hold client money. Payments settle to your business own account, under your terms.
Channels and pricing
Channels today: website widget, hosted chat page, email, Telegram, and limited X Studio. WhatsApp is rolling out as Meta clears our review. Instagram and Messenger are in development.
Pricing: first 100 conversations free, then 0.20 dollars each on Pay-As-You-Go. Starter 19 dollars per month (2,000 conversations). Growth 49 dollars per month (12,000 conversations, Early Bird 29 dollars per month locked for life for the first 1,000 Growth subscribers). Enterprise from 150 dollars per month. No free trials. 14-day money-back on standard subscriptions.
Questions
Does Maya replace our helpdesk?
No. Maya handles routine volume and hands over the rest, with the details already captured.